Return Policy
To be eligible for a return on items purchased online via www.jmdrmerchs.com, the following conditions must be met:
- Any item purchased up to 14 days from the day of delivery.
- Customer must raise a ticket online: https://www.jmdermerchs.com/pages/contact-us
- Product must be unused and in the same condition that you received it, complete with its original packaging and accompanied by an original receipt.
- Once return request has been initiated, customer must handover the item to the carrier on the agreed date.
- Return is not applicable for the following: books, perfumes, cosmetics, and certain personal care products.
- For Clarks, the following options are available:
- Return the items to the store and get a store GV which can be used only in store
- Request a refund on the JMDR Merchs website and receive a GV which can be used on the website only
- Keep the item
- For large appliances, an item returned must be in the state that they were received unless damaged. The cost of returning non-damaged item is 30% of the item amount.
Return and Refund Processing:
- Once returned item has been received and inspected, refund in the form of online store credit will be processed.
- Cash refund is only applicable for the following:
- Item purchased is out of stock
- Item received is defective or damaged
- Item does not match the listing description
- Cash refund (if applicable) will be processed and credited to your account within 10-15 days or depending on your bank. If purchase was done via COD (Cash on Delivery), we will require you to share your bank details with us to transfer the funds.
Exchange Policy:
Currently, we are not able to offer exchanges. Instead, all items should follow the returns process as above.